We at Fravi Sdn Bhd (Bebehaus) with (referred to as the “Company”, “we”, “our” or “us”) is committed to the protection of your Personal Data and takes the matter of protecting your privacy as high priority.
This Privacy Statement explains general terms on how we collect, use, store and protect the privacy of your Personal Data under the Personal Data Protection Act 2010 ("PDPA") of Malaysia.
Our body responsible for collecting, processing and using personal data is as follows:
Fravi Sdn Bhd
F27, 1st Floor, Bangsar Village 1
No. 1 Jalan Telawi Satu
59100 Kuala Lumpur
Phone: +60 3 22822989
You may contact our data protection officer at:
1 What is Personal Information
Personal data is specific information about personal or factual characteristics relating to a certain natural person or a natural person who can be specified. This includes information such as your real name, address, telephone number and date of birth.
2 Collection, processing and storage of personal data
For the purpose of an easier purchase process and for subsequent contract processing, we indicate that the operator of the web shop stores the following data using so-called cookies:
- IP address
- IP Physical Location (State and Country)
- First and last name, address, e-mail address and phone number of the buyer
- Optionally different shipment address
In addition, we also process and store the following data for the purpose of contract processing and registration on the website:
- First and last name, address, e-mail address and phone number of the buyer, chooses password
- Optionally different shipment address
- Selected products
- E-mail communication
- Chosen password
- Date and time of registration
The data provided by you is necessary for the fulfillment of the contract or for the implementation of pre-contractual measures. Without these data we cannot conclude the contract with you.
We share on name, telephone number, email address, IP Address, IP Physical location, access time, Purchase order ID, amount, Order description, preferred currency, preferred language, address on to our payment gateway service provider for the purpose of debiting the purchase price.
Our website uses so-called cookies. Cookies are small text files that your browser automatically creates and stores on your terminal device.
If you do not wish this, you can set your browser so that it informs you about the setting of cookies and you can decide in individual cases whether you allow the setting or not. You can also set up your browser in such a way that the storage of cookies is generally excluded.
However, deactivating cookies may limit the functionality of our website, so that some functions of our Internet offer may not be usable or may not be fully usable.
Interested parties over 16 years of age can subscribe to our newsletter via our website.
The registration for our newsletter takes place during registration.
This means during registration you will be able to opt for receiving a newsletter.
You can revoke your consent or subscription to the newsletter at any time with effect for the future. The legality of data processing based on the consent until revocation is not affected by the revocation. The revocation can take place via a message to our contact data officer at firstname.lastname@example.org. We will immediately delete your data in connection with sending the newsletter.
If you have any questions, you can contact us by phone or e-mail using the contact details provided on the website
If you send us enquiries by e-mail, the contact data you voluntarily provide there will be stored by us for the purpose of processing the enquiry. We will not pass this information on without your consent.
The data entered by you in your e-mail will remain with us until you request us to delete, your consent revoked or the purpose of data storage ceases to apply (e.g. after the request has been processed). Mandatory statutory provisions, in particular retention periods, remain unaffected
6 Direct Marketing
From time to time, we would like to use your name, email address, mobile phone number, and other relevant contact information to send you either via emails, SMS messages, telephone calls, push notifications, post, or social media (e.g. WeChat and Facebook) information that we think may be of interest to you, but we can only do so with your consent as indicated in the registration process for “Newsletter and Promotion updates. To unsubscribe please email our data protection officer at email@example.com
7 Retention of Personal Data
8 Your Rights and Contact Us
You are entitled to the following rights: right of access to the personal data we hold about you, right of rectification, right to erasure, right to restrict data processing, right to object against profiling and your personal right to data portability. Whenever reasonably possible and required, we will strive to grant these rights within one (1) month. You may also withdraw your consent to receiving direct marketing communications, or more generally to our processing of your personal data, at any time, and you may in certain circumstances ask us to delete your personal data. However, we may not be able to continue providing services to you if you entirely withdraw your consent or ask us to delete your personal data entirely. To make these requests, or if you have any questions or complaints about how we handle your personal data, or would like us to update the data we maintain about you and your preferences, please contact our data protection officer by email at firstname.lastname@example.org
In order to constantly improve and optimize our offer we make use of so-called tracking technologies. We use the following applications or tools.
- Google Analytics
- Google AdWords Conversion-Tracking
a) Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA. With the tracking measures used, we want to ensure a design that is tailored to the needs and the on-going optimization of our website. In addition, we use the tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimizing our offerings.
Google will use this information on our behalf to evaluate the use of our online service in order to compile reports on the activities within this online service and to provide us with other services related to website activity and internet usage. This information may also be transferred to third parties if required by law, or if third parties process this data on behalf of Google. Under no circumstances will your IP address be merged with any other data provided by Google.
You can prevent the installation of cookies by setting the browser software accordingly. However, please note, that when doing so, it won’t be possible to fully use all features of the website.
You can also prevent the collection of data generated by the cookie about your use of the website (including the IP address), as well as the processing of this data by Google, by downloading and installing the browser plug-in found at the following link:
For more information about data usage by Google, settings and options to appeal visit: https://www.google.com/intl/de/policies/privacy/partners (“How Google uses data in relation to your use of websites or partner apps”) http://www.google.com/policies/technologies/ads (“Data use for advertising purposes”) and http://www.google.de/settings/ads (“Manage information that Google uses to show you advertising”).
b) Google AdWords Conversion Tracking
This website uses the online advertising program “Google AdWords” and as part of Google AdWords, the conversion tracking of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use the Google AdWords service to bring awareness to our attractive offers through the help of advertising materials (so-called Google AdWords) on external websites. With the data obtained from these advertising campaigns, we can determine how successful each individual advertising campaign is. This helps us to pursue our goal of showing you advertisements that are of interest to you, making our website more interesting to you, and to achieve a fair calculation of advertising costs.
The conversion tracking cookie is set when a user clicks on a Google sponsored AdWords advertisement. Cookies are small text files that are stored on your computer system. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, we (as well as Google) can recognize that the user clicked on the ad and was redirected to this page. Every Google AdWords customer receives a different cookie. Therefore, cookies cannot be tracked through AdWords advertisers' websites. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. If you do not want to participate in tracking, you can block this usage by disabling the Google Conversion Tracking cookie through your Internet browser under User Preferences. You will then not be included in the conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising.
US-based Google LLC is certified under the EU-US data protection agreement “Privacy Shield” which ensures compliance with current EU data protection regulations.
You can permanently deactivate ad specific cookies by adjusting your Browser’s software settings to block them or by downloading and installing the Browser Plug-in found at the following link: http://www.google.com/settings/ads/plugin?hl=de
Please note, that if you deactivate cookies, certain features of this site may not be usable or only usable to a limited extent.
c) Facebook Pixel
We use the so-called “Facebook Pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, to build so-called “Custom Audiences.” This serves to optimize our advertising on Facebook’s social network, to only post relevant ads, as well as to measure to the success of our Facebook advertising campaigns. With Facebook Pixel, it is possible for Facebook to identify visitors of our website as the target audience for the display of advertisement on Facebook’s social network.
Through the use of Facebook Pixel on our website, a direct connection is made to the Facebook server when visiting our website. Your visit to our website and the pages you have viewed are transmitted to the Facebook server. In addition, information and parameters are transmitted that are required for the optimization of our advertisements, the increase in relevance as well as for measuring their success. In particular, this is information about so-called “conversion-events” (ie., whether a registration or a purchase has been completed).
11 Social Networks
We place social plug-ins for the following social networks on our website
In order to increase awareness of our company.
Our website uses social media plug-ins from Facebook to make the user experience more personalized. For this we use the Facebook button. This is an offer from Facebook.
Facebook is a service of Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.
When you visit a page of our website that contains such a plug-in, your browser connects directly to the Facebook servers. The content of the plug-in is transmitted by Facebook directly to your browser and integrated by the latter into the website.
By integrating the plug-in, Facebook receives the information that your Browser has accessed the corresponding page of our website, even if you don’t have a Facebook profile or are not currently logged in. This information (including your IP address) is transmitted by your browser directly to the Facebook servers and stored there.
If you are logged in as a member of Facebook, Facebook can assign the visit to your Facebook profile. When using plug-in functions (for example, pressing the "LIKE" button or leaving a comment), this information is also transmitted directly from your browser to Facebook and stored there. The information will also be published on your Facebook profile and displayed to your Facebook friends.
Facebook may use this information for the purpose of advertising, market research and tailor-made Facebook pages. For this purpose, Facebook creates usage, interest and relationship profiles, for example, to evaluate your use of our website with regard to the advertisements displayed on your Facebook, to inform other Facebook users about your activities on our website, and to further inform you about the use of Facebook related services.
If you are a Facebook member and do not want Facebook to assign the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website.
12 Links to Third Party Websites
We may link this website and/or our applications to other companies or organizations websites (collectively, “Third Party Sites”). This Privacy Notice does not apply to such Third Party Sites as those sites are outside our control. If you access Third Party Sites using the links provided, the operators of these sites may collect your personal information. Please ensure that you are satisfied with the privacy statements of these Third Party Sites before you submit any personal information. We try, as far as we can, to ensure that all third party linked sites have equivalent measures for protection of your personal information, but we cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these Third Party Sites.
13 Data security
For security reasons, we use SSL or TLS encryption during a visit to the website. You can identify an encrypted connection by noticing the address bar of the browser changing from "http: //" to "https: //" and by the lock icon appearing in your browser bar.